![]() ![]() We know that many groups will be discriminated against, not being able to seek healthcare, right from the start. To perceive your problem and think that you can be helped by the system. – (Jean- Frederic) Absolutely and every patient is facing many hurdles to actually obtain what’s really relevant for them. In terms of access requirements, people actually need to have the ability to engage, like you’re saying. It’s not about getting rid of the Dis or anything like that and just seeing the ability. – (Gillian) So, I just want to point out the word on the slide is the ability to and we had a lovely argument about this just in our preparation session. The reality is, access is determined by everyone’s ability through the healthcare seeking process. You know, the opening hours, the cost of care, the types of treatment that you may be able to find in the practice. That journey, when we think about access, very often we just think about the clinical side of things. My first point is that we need to consider access as a journey for anyone. Accessibility really became a focus for me. Then professionally, working with refugees and also experience that I’ve had in South India where I did my study. Having to drive 12 hours to reach a centre to see the specialist for sometimes 10 minutes and then driving back, It’s not a great experience. If family members needed healthcare services, including some of my family members with disabilities, the biggest problem was access to healthcare. I wanted accessibility to be my word because I was born in a very remote, isolated community in Canada. If I may share my word, my word was not really original because of the title of the session, it’s accessibility. There are two ideas or innovations that I wanted to bring to the table. It’s a technology that can help the interaction be completely different in terms of clinical delivery. Virtual care needs to be something that becomes a tool for clinical practice as well. The reality is, a lot of clinicians live and work with disabilities themselves. When we think about virtual care, we often jump to the conclusion that it is just for patients. Workforce and how to support access for staff. – (Gillian) You’re also Jean-Frederic working on digital health strategy and implementation.
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